Privacy Policy

Public organization “FACE TO FACE”
Effective date: 08/21/2026

1. General provisions

This Privacy Policy defines the procedure for the collection, use, storage, protection and other processing of personal data of users of the website of the NGO “FACE TO FACE” — (hereinafter — the “Site”).
The public organization “FACE TO FACE” (hereinafter – the “Organization”) respects the right of every person to privacy and takes the necessary organizational and technical measures to protect personal data.
The organization processes personal data in accordance with the Constitution of Ukraine, the Law of Ukraine “On the Protection of Personal Data”,
the Law of Ukraine “On Information”, other normative legal acts of Ukraine and the provisions of its Statute.

2. Information about the Organization

Full name: Public organization “FACE TO FACE“.
Abbreviated name: NGO “FACE TO FACE“.
In English: FACE TO FACE.
EDRPOU code: 45834165.

Location:
25030, Kirovohrad Region,
Kropyvnytskyi,
St. Velika Perspektivna, 60.

Email:
info@face-to-face.org.ua
The organization has the status of a legal entity and carries out activities in accordance with the Charter.

3. Purpose of personal data processing

Personal data may be processed by the Organization for the purpose of:

  • ensuring the operation and functioning of the Site;
  • processing of appeals, requests and user messages;
  • providing answers to appeals;
  • communications with participants, volunteers, partners and other interested parties;
  • registration for events, training, information and educational programs;
  • organizing participation in the Organization’s projects;
  • involvement of volunteers and participants in the activities of the Organization;
  • organizations of cooperation with individuals and legal entities;
  • implementation of statutory tasks and areas of activity of the Organization;
  • informing the public about the activities of the Organization;
  • keeping internal accounting and statistics;
  • fulfillment of the requirements of the legislation of Ukraine;
  • protection of legitimate interests of the Organization and users of the Site.

The specified goals correspond to the purpose and directions of the Organization’s activities, defined by its Charter.

4. What personal data may be collected

Depending on the method of interaction with the Site, the Organization may receive the following personal data:

  • name and surname;
  • phone number;
  • e-mail address;
  • the name of the organization or institution represented by the person;
  • information that a person voluntarily states in his application;
  • information necessary for participation in events or projects;
  • technical data about the use of the Site, including IP address, browser type, operating system, date and time of visit, pages viewed and other technical information, if their collection is provided for by the services configured on the Site.

The organization does not aim to collect excessive personal data and only processes data that is necessary for the specified purpose.

5. Particularly sensitive personal data

Considering the areas of activity of the Organization, related, in particular, to the support of veterans, military personnel, people with disabilities, social and psychological support, users can inform the Organization of information that belongs to specially protected categories of personal data.

The organization does not encourage users to report information about health, diagnoses, disability, treatment, military status or other sensitive information through general contact forms, unless such information is necessary for the specific purpose of the request.

In cases where the processing of such data is necessary for the implementation of a specific project, social service or other legitimate purpose, the Organization carries it out in compliance with the requirements of the legislation of Ukraine regarding the protection of personal data.

6. Grounds for processing personal data

Processing of personal data is carried out on one or more legal grounds provided for by the legislation of Ukraine, in particular:

  • with the person’s consent to the processing of his personal data;
  • for the execution of the transaction or measures preceding its conclusion;
  • to fulfill the obligation of the Organization provided by law;
  • to protect the vital interests of a person;
  • to protect the legitimate interests of the Organization or another person, if such interests do not outweigh the rights and freedoms of the subject of personal data;
  • in other cases directly provided for by the legislation of Ukraine.

7. Consent to the processing of personal data

In cases where the legal basis for processing is consent, the user provides it by taking the appropriate action provided for in the form on the Site, in particular by setting the appropriate mark in the consent field and/or sending the form.

Consent must be voluntary, specific and informed.
The user has the right to withdraw the given consent to the processing of personal data in the manner prescribed by this Policy and the legislation of Ukraine.

Withdrawal of consent does not affect the lawfulness of the processing carried out before its withdrawal.

8. Processing of user requests

If the user contacts the Organization through the contact form, e-mail or other communication channel, the data provided by him can be used for:

  • identification of the applicant;
  • application processing;
  • preparing and providing an answer;
  • further communication regarding the issue specified in the application;
  • performance of organizational actions related to the appeal.

Information that is not required for processing the request should not be submitted by the user through the general forms of the Site.

9. Registration for events and participation in projects

In the event that the Organization conducts events, exercises, trainings, programs, social or other projects, additional personal data necessary for the organization of participation may be collected.

The list of such data, the purpose of their processing, the storage period and other conditions can be determined by a separate registration form,
information notice or document regarding the relevant event or project.

The organization must not request data from participants that is not necessary for the relevant purpose.

10. Photo and video materials

In accordance with its statutory tasks, the organization may provide information coverage of its activities, events, projects, and work results through the Site, social networks, mass media, and other information resources.

Photo and video materials from events may contain images of participants.

Publication of materials, in which a person can be identified, is carried out in compliance with the requirements of the legislation of Ukraine and taking into account the legal grounds for such distribution.

An organization should not publish redundant personal data of an individual with photographs or videos.

11. Use of cookies and technical data

The site may use cookies and similar technologies to:

  • ensuring correct operation of the Site;
  • saving user settings;
  • analysis of visits and use of the Site;
  • ensuring the operation of individual functions and integrated services.

The list of actually used services and cookie categories depends on the technical settings of the Site.

12. Transfer of personal data to third parties

The organization does not sell or transfer personal data of users for the purpose of their use by third parties for their own advertising activities.

Personal data may be transferred to third parties only in cases where:

  • necessary to achieve the defined purpose of the processing;
  • necessary for the operation of technical or information services used by the Organization;
  • provided for by the legislation of Ukraine;
  • necessary to protect the rights and legitimate interests of the Organization or another person;
  • is carried out on another legal basis.

If third-party services are used to operate the Site, such services may process individual technical or personal data in accordance with their own privacy policies and terms of use.

13. Cross-border data transfer

In connection with the possible use of international online services and implementation by the Organization of International Cooperation, personal data may in some cases be processed with the involvement of foreign service providers.

Such processing is carried out only if there is a corresponding legal basis and in compliance with the requirements of the lawУкраїни.

14. Period of storage of personal data

Personal data are stored no longer than is necessary to achieve the specified purpose of their processing, unless another term is established by law or other mandatory requirements.

After achieving the purpose of processing, personal data shall be deleted or destroyed, if their further storage is not required by law or is not necessary for another legal purpose.

15. Protection of personal data

The organization takes appropriate organizational and technical measures to protect personal data from:

  • illegal or accidental access;
  • illegal use;
  • losses;
  • destruction;
  • damage;
  • unauthorized disclosure.

Only persons who need such access to perform their duties have access to personal data.

Persons who receive access to personal data in connection with the performance of their professional or official duties are obliged to ensure non-disclosure of such data in accordance with the legislation and the terms of their contractual relations.

16. Rights of the subject of personal data

The user has the right in accordance with the legislation of Ukraine:

  • know about the sources of collection and location of your personal data;
  • to know the purpose of their processing;
  • receive information about the terms of access to personal data;
  • request clarification or correction of inaccurate personal data;
  • to demand deletion or destruction of personal data in cases provided by law;
  • to object to the processing of personal data in cases provided for by law;
  • withdraw consent to the processing of personal data;
  • file complaints regarding the processing of personal data to the Human Rights Commissioner of the Verkhovna Rada of Ukraine or to the court;
  • to exercise other rights provided for by the legislation of Ukraine.

17. How to apply for personal data

To exercise their rights or obtain information regarding the processing of personal data, the user can contact the Organization: NGO “FACE TO FACE“

Email: info@face-to-face.org.ua

Postal address:
25030, Kirovohrad Region,
Kropyvnytskyi,
St. Velika Perspektivna, 60.

It is desirable to indicate in the application:

  • name and surname;
  • contact details for receiving a response;
  • the essence of the request;
  • other information necessary to identify the request.

18. Protection of children and minors

The site is not intended for independent collection of redundant personal data of children.

If, as part of a separate event or project, there is a need to process personal data of minors, the Organization carries out such processing taking into account the requirements of the law and, in necessary cases, with the participation or consent of the legal representative.

19. Links to third-party resources

The site may contain links to websites, social networks and other resources of third parties.

The organization does not control the privacy policy of such resources and is not responsible for the processing of personal data by them.

Before using a third-party resource, the user is advised to read its privacy policy.

20. Changes to the Privacy Policy

The Organization may update this Privacy Policy in connection with changes in legislation, the Organization’s activities, the functionality of the Site or the technical services used.

The current version of the Policy is published on this page.

The date of the last update is indicated at the beginning of the document.

21. Final provisions

Issues not regulated by this Policy are regulated by the legislation of Ukraine.

This Policy is part of the information materials of the Site and applies to personal data processed by the Organization in connection with the use of the Site and interaction with users through its functionality.

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